Refunds for Computaught
Refunds for CompuTaught only:
You have the right to cancel your registration for any reason up to five (5) business days from
the date of purchase. Requests for cancellation of a registration must be made by contacting the
Westchester County Board of REALTORS® Education Department by phone, FAX, or e-mail. The
request must be received by Westchester County Board of REALTORS® Education Department
before midnight of the fifth business day from the date of purchase. A cancellation fee will be
charged to cancel a registration. The amount of the cancellation fee is 15% of the total purchase
amount. If the course includes one or more textbooks, the books must be returned at the student's
expense. The request for cancellation will not be processed until any book(s) are returned to the
school in reusable condition. Click here to view the CompuTaught Manual.
Technical Issues: Outside of the five business day refund policy,
you will be eligible for a refund only if Tech Support determines that your problem is not correctable.
After a technician determines that your technical problem is not correctable, then you will be instructed
to contact the Westchester County Board of REALTORS® Education Department to initiate a refund.
Please note: Tech Support can not issue a refund to you under any circumstances.
Tech Support for CompuTaught only: The quickest
way to solve most technical support problems is to go to www.statecourses.com/enter
and click on the Tech Support button (90% of all problems can be answered
from that website). For those problems not addressed, please email your
questions to techsupport@computaught.com
or call Computaught Tech Support directly at (800) 743-8703 or (800) 860-7470
and choose option 4. Technical Support via email and telephone is available
Monday thru Friday, 9:00am to 8:00pm EST, as well as Saturday and Sunday,
12:00pm to 4:00pm, excluding holidays.